Our
Commitment to our Customers
Red
Lizard Martial Art Products are committed to offering you good quality
products ensuring your total satisfaction. If you have any comments about
any aspect of our service or products please do not hesitate to email
us info@red-lizard.co.uk
No Quibble 100% Money
Back Guarantee
Rest assured if you are not entirely
100% happy with the quality of your Red Lizard Branded product, simply
send it
back to us within 7 days of recieving the product, unworn and unwashed and we will refund
your money no quibble guaranteed. (please note P&P cannot be refunded).
For refunds contact refunds@red-lizard.co.uk
To try and minimise returns due to wrong size selection please use
our Size Guide prior to ordering if you
are unsure of your size. (please note we cannot refund the cost of
returning the goods to us)
Making a Purchase
Making a purchase could not be easier. Simply click 'Products' then
browse our on-line shop. Click on the required products for more information
and then click the 'add product' button to
put them
into
your shopping basket. After you have finished adding products to your
shopping basket, click on 'Go to Checkout' and you will be asked for
the necessary details we need
to complete your order. We accept the following credit cards
and payment is via the Worldpay Secure Online Payment system.
Delivery
Your order will normally be despatched to you in 7 working days. Orders within
the UK are sent via the Royal Mail. Overseas/International orders
are sent by Airmail.
Postage & Packaging
P&P is charged at £1.99 per item UK or £3.25 per item
International. (Except certain heavy items or expensive items
where recorded delivery and special insurance is required there may
be a delivery surcharge).
Credit Card Security
All credit card numbers are fully encrypted in the software when the
order is placed using 128 bit encryption. They are only decrypted after
they reach our computer. They are not held in clear text on any web site
or server. We know of no documented cases of credit card fraud using
our shopping system over the internet. We do not store your credit card
details on computer once the order has been despatched.
Privacy Policy
Red Lizard Europe Limited do not disclose buyers' information to
third parties. Cookies are used on this shopping site to keep track
of the
contents
of your shopping cart once you have selected an item. Red Lizard Martial
Art Products are committed to safeguarding the privacy of our users
while providing the highest possible quality of service. We will
only use the information that we collect about you lawfully in accordance
with the Data Protection Act 1998 and according to the Which Web Trader
Code of Practice If you have any requests concerning your personal
information or any queries with regard to these practices please contact data@which.net
Information
collected; We collect the information you supply to us through enquiry
and registration forms and every time you e-mail us. We also
collect information automatically about your visit to our site. The information
obtained in this way is only used in aggregate form and as such cannot
be used to identify you. This aggregate information is used to build
up marketing profiles aid strategic development and audit usage of the
site. We do not send out any unsolicited marketing material to any of
our customers.
©Copyright
Please note the ownership of the copyright of all designs and artwork featured
in
all
Red
Lizard
products
on
this
website is and remains the property of Red Lizard Europe Limited. Reproduction
in part or whole of any of these designs is strictly prohibited. However we
would also like to point out for your information that our film or
specific martial artist designs are not officially endorsed by the artists
concerned. They are our illustrative interpretations, they are in no way ‘official’
and we are not trying to pretend that they are, unless otherwise stated in
the specific product description.
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