Our Commitment to our Customers
Red Lizard Martial Art Products are committed to offering you good quality products ensuring your total satisfaction. If you have any comments about any aspect of our service or products please do not hesitate to email us info@red-lizard.co.uk

No Quibble 100% Money Back Guarantee
Rest assured if you are not entirely 100% happy with the quality of your Red Lizard Branded product, simply send it back to us within 7 days of recieving the product, unworn and unwashed and we will refund your money no quibble guaranteed. (please note P&P cannot be refunded). For refunds contact refunds@red-lizard.co.uk

To try and minimise returns due to wrong size selection please use our Size Guide prior to ordering if you are unsure of your size. (please note we cannot refund the cost of returning the goods to us)

Making a Purchase
Making a purchase could not be easier. Simply click 'Products' then browse our on-line shop. Click on the required products for more information and then click the 'add product' button to put them into your shopping basket. After you have finished adding products to your shopping basket, click on 'Go to Checkout' and you will be asked for the necessary details we need to complete your order. We accept the following credit cards and payment is via the Worldpay Secure Online Payment system.



Delivery
Your order will normally be despatched to you in 7 working days. Orders within the UK are sent via the Royal Mail. Overseas/International orders are sent by Airmail.

Postage & Packaging
P&P is charged at £1.99 per item UK or £3.25 per item International. (Except certain heavy items or expensive items where recorded delivery and special insurance is required there may be a delivery surcharge).

Credit Card Security
All credit card numbers are fully encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site or server. We know of no documented cases of credit card fraud using our shopping system over the internet. We do not store your credit card details on computer once the order has been despatched.

Privacy Policy
Red Lizard Europe Limited do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. Red Lizard Martial Art Products are committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and according to the Which Web Trader Code of Practice If you have any requests concerning your personal information or any queries with regard to these practices please contact data@which.net

Information collected; We collect the information you supply to us through enquiry and registration forms and every time you e-mail us. We also collect information automatically about your visit to our site. The information obtained in this way is only used in aggregate form and as such cannot be used to identify you. This aggregate information is used to build up marketing profiles aid strategic development and audit usage of the site. We do not send out any unsolicited marketing material to any of our customers.

©Copyright
Please note the ownership of the copyright of all designs and artwork featured in all Red Lizard products on this website is and remains the property of Red Lizard Europe Limited. Reproduction in part or whole of any of these designs is strictly prohibited. However we would also like to point out for your information that our film or specific martial artist designs are not officially endorsed by the artists concerned. They are our illustrative interpretations, they are in no way ‘official’ and we are not trying to pretend that they are, unless otherwise stated in the specific product description.